Tools of the Customer Revolution. The Industrial Revolution was enabled in part by the steam engine.
That simple innovation transformed the textile industry followed by iron, transport and many other industries. The Customer Revolution is being enabled by the Internet but there are a number of individual tools, built for the web, that are enabling customers to collaborate with their peers, exert collective power over corporations and revolt. Some of the main categories (with examples in each) are: Consumer review sites like: Price comparison sites like: Company - Social CRM Tools.