Detecon DMR: Prozessmanagement 2.0. Die Welt erlebt durch das Web 2.0 eine kleine Revolution „von unten“ und wird zunehmend demokratischer.
Das gilt auch für das Thema Geschäftsprozessmanagement. Mitarbeiter entwickeln und verbessern „bottom-up“ die Unternehmensprozesse mit Hilfe von Social Media-Anwendungen und überwinden damit die „letzte Meile“ im Prozessmanagement: von der Prozessdokumentation hin zur gelebten Realität. Column 2 : Will Social Revive Interest In BPM? Will BPM Make Social Relevant? Social BPM saw a flurry of activity last week in the BPM blogosphere for some reason; I’ve been writing and presenting on social BPM for about four years now, so most of this isn’t new to me, but it’s good to see the ideas starting to permeate.
Keith Swenson writes on who is socializing in social BPM, and how the major analysts’ view of social BPM is that the BPM application developers are socializing, not the end users; that misses the point, in Keith’s (and my) opinion, since it ignores the runtime social/collaborative aspects as well as the blurring of the boundary between designing and participating in processes. He writes: The proper use of social software in the business will eliminate the need for process designers. Everyone will be a designer, in the way that everyone is a writer in the blogosphere. Social BPM: Business Process Management Enters the 21st Century. By Joe McKendrick Business process management has always been kind of a staid, scientific approach to organizational development. So it hasn’t had a lot in common with social media and Enterprise 2.0, which has been more a free-form, unstructured world. However, a new discipline is emerging that fuses the openness and transparency of social with the process-oriented sensibilities of BPM.
I just had the opportunity to moderate an online session with Clay Richardson, analyst with Forrester Research and highly regarded expert in this new field, and Kieth Swenson, vice president of research and development for Fujitsu. Richardson points out that the Achilles’ Heel of many BPM projects has been the lack of communication and coordination between various teams in the organization. BPM’s heritage goes back to the “legacy ‘ [Michael] Hammer and [James] Champy ‘ style business process re-engineering; focusing on idea of re-engineering opportunities being identified by management.
Permalink 31 Tweets. What constitutes Social BPM and what is the future of Social BPM Software? 0inShare By brian | March 28, 2011 | BPM, Facebook, Open Source, Social Applications, Twitter The debate about the trends of Social BPM Software and Social Workflow Software continues to rage in the BPM Software blogs, forums, and linked-in groups.
It is definitely a debate worth having. The BPM industry tends to lean a little to the right and be a little grey on top, so it makes sense that the industry is questioning how all of this social stuff will come to bare on BPM Software and the BPM Software Industry. And it is not surprising that the industry isn’t at the forefront of the topic. Unfortunately, up until now the debate has been shallow. If I had to define social in just 1 word, it would be data. Social App – An app that not only allows users to interact and share data, but leverages that data to enhance the overall user experience and make the experience get better and better over time thanks to the combined intelligence of the community of collected data.
Social BPM. Social BPM Update. For the record, I am not a big fan of the buzz term “Social BPM” but there is no denying that is capturing a lot of mind-share in recent weeks.
Still, I am looking forward to the Social BPM TweetJam in tomorrow, on July 21, 11:45 Eastern time, and here is a refresher on recent posts on the topic. If you haven’t already, you really should read Marco Brambilla’s excellent post “Social BPM: motivation and impact on the BPM lifecycle.” He enumerates 7 different objectives for using social technology. I particularly like his diagram on the various ways that social technology can mix with the BPM lifecycle — the diagram contributes at least 1000 words: Like the blind men and the elephant, people talking about Social BPM are often talking about completely different goals and effects, without any contradiction. Here is a link to Information about the TweetJam. Among the hot topics to be discussed: Who is Socializing in Social BPM? Social Media and Social Software are hot topics, and everyone seems to be pre-pending “social” to their favorite technology or methodology.
What is social BPM (business process management)? - Definition from WhatIs. Social BPM: Das neue Trendthema? « taraneon's Blog. Seit knapp einem Jahr wird vornehmlich in englischsprachigen Fachforen über das Thema Social BPM diskutiert.
Im Zusammenhang mit der zunehmenden Akzeptanz von sozialen Netzwerken im Unternehmenskontext schien es nur eine Frage der Zeit zu sein, bis eine Diskussion über die Verknüpfung von Prozessmanagement mit Ansätzen der unstrukturierten und fallbezogenen Kommunikation zwischen Prozessbeteiligten aufkam. Dies ist jetzt scheinbar erreicht. Sichtbares Zeichen sind BPM Anbieter, die meinen, ihre Produkte neben BPMN und Agile nunmehr auch mit Social BPM Funktionalitäten veredeln zu müssen. Dass dies zumindest in dieser frühen Phase auf teilweise lächerliche Funktionen wie die Bereitstellung eines Buttons zur Integration mit Twitter reduziert ist, mag erst einmal Kopfschütteln erzeugen.
Aber die Intensität, mit der das Thema derzeit diskutiert wird zeigt, daß ein Aufbruch oder eine Erweiterung von starren Prozessvorgaben ansteht. Social BPM Workshop Part 1: Socially-Enabled Processes Empower Users to Improve The Way They Work. Samantha Searle Research Analyst 5 years with Gartner 5 years IT industry Samantha Searle is a research analyst in the Business Process Management team, focusing on process governance and getting started in BPM.
Previously, she worked as a research specialist for Gartner's Best Practices Council…Read Full Bio Coverage Areas: by Samantha Searle | November 15, 2011 | 1 Comment. Social BPM pushes process out to users, customers - TotalCIO. Nov 16 2011 5:52PM GMT Posted by: Christina Torode Tags: Thanks!
We'll email youwhen relevant content isadded and updated. Following. The Real Meaning of Social BPM. Social BPM Workshop: Methods and Measures. Social BPM Methodology: The Triple Oxymoron « Welcome to the Real. Column 2 : Knowledge Management, Social Media, Social BPM and Control. Broken Social Scene – Social BPM and Social CRM - BPM Leader. Just like when Homer designed a new car for his brother that included shag carpeting, three horns and bubble domes, BPM and CRM applications are in danger of trying to become all things to all men.
Social is the latest in the long list of capabilities being added to both BPM and CRM applications, on top of features like mobile, content management and analytics. Where the extension of BPM and CRM tools to embrace mobile and analytics capabilities seem to be a natural extension of the suites capability, social seems like an uneasy fit. This difficulty is partly due to difference between the applications themselves and is in part down to a lack of understanding about what social really is. At their most basic level BPM and CRM applications are used by businesses to organize, streamline and deliver process efficiency. Social networks however are a bit of a wild west.
Social networks take conversations to a hyper level. Social BPM - Responding to Business Uncertainties. If reining in Business Processes Management (BPM) was all the rage in the eighties, then leveraging the power of emergent processes seems to be the focus and challenge of today’s businesses.
To illustrate the case for Social BPM, let us take you through the realistic case study of a retailer who was under pressure to take swift, corrective action. Scenario: Thinking Out-Of-The-Box Gatsby nervously chewed the end of his ballpoint pen. It was 5.45 am on the day after Christmas — 15 minutes to when the shutters of his Gloucester store opened for the ‘Boxing Day Sale’, an acid test for any UK retailer. A long queue of shoppers were waiting impatiently outside his store and help themselves to some of the best offers available. Through the blinds of the shop window, Gatsby spotted the seasoned buyers in the five-hour-old queue outside his shop. Inaugurated less than three weeks ago, Gatsby’s sprawling 14,000 square feet store was the newest in the chain of the high-end apparel retailer, Luke. How would you define social BPM? - ebizQ Forum. Is Social BPM A Methodology, A Technology, Or Just A Lot Of Hype?
Over the past three months, I've been heads down working on our upcoming "Forrester Wave™ For Human-Centric BPM Suites, Q3 2010" report. I've also been on the road over the past five weeks attending and presenting at different BPM vendor conferences - gotta love Vegas! I must admit I have barely had time to keep tabs on my different BPM tribes - blog sites, Twitter conversations, and LinkedIn discussions.
I've been checking in here and there around different camp fires and adding a little spark occasionally when something interesting caught my eye. But today, I ran across a simmering debate around social BPM on different blog sites, here and here.