Blog posts & articles
Get flash to fully experience Pearltrees
Die Welt erlebt durch das Web 2.0 eine kleine Revolution „von unten“ und wird zunehmend demokratischer. Das gilt auch für das Thema Geschäftsprozessmanagement. Mitarbeiter entwickeln und verbessern „bottom-up“ die Unternehmensprozesse mit Hilfe von Social Media-Anwendungen und überwinden damit die „letzte Meile“ im Prozessmanagement: von der Prozessdokumentation hin zur gelebten Realität. Was haben Business Process Management (BPM) und Social Media gemeinsam? Ist es etwa möglich, mittels Web 2.0-Technologien das Wissen der besten Prozessexperten überhaupt abzugreifen, nämlich das der Mitarbeiter und Prozessanwender?
Social BPM saw a flurry of activity last week in the BPM blogosphere for some reason; I’ve been writing and presenting on social BPM for about four years now, so most of this isn’t new to me, but it’s good to see the ideas starting to permeate. Keith Swenson writes on who is socializing in social BPM , and how the major analysts’ view of social BPM is that the BPM application developers are socializing, not the end users; that misses the point, in Keith’s (and my) opinion, since it ignores the runtime social/collaborative aspects as well as the blurring of the boundary between designing and participating in processes. He writes: The proper use of social software in the business will eliminate the need for process designers . Everyone will be a designer, in the way that everyone is a writer in the blogosphere.
by Joe McKendrick Business process management has always been kind of a staid, scientific approach to organizational development. So it hasn’t had a lot in common with social media and Enterprise 2.0, which has been more a free-form, unstructured world. However, a new discipline is emerging that fuses the openness and transparency of social with the process-oriented sensibilities of BPM. I just had the opportunity to moderate an online session with Clay Richardson, analyst with Forrester Research and highly regarded expert in this new field, and Kieth Swenson, vice president of research and development for Fujitsu. Richardson points out that the Achilles’ Heel of many BPM projects has been the lack of communication and coordination between various teams in the organization.
By brian | March 28, 2011 | BPM , Facebook , Open Source , Social Applications , Twitter The debate about the trends of Social BPM Software and Social Workflow Software continues to rage in the BPM Software blogs, forums, and linked-in groups. It is definitely a debate worth having. The BPM industry tends to lean a little to the right and be a little grey on top, so it makes sense that the industry is questioning how all of this social stuff will come to bare on BPM Software and the BPM Software Industry. And it is not surprising that the industry isn’t at the forefront of the topic.
Quick Guide: What is BPM? Learn More Quick Guide: What is Event Processing?
For the record, I am not a big fan of the buzz term “Social BPM” but there is no denying that is capturing a lot of mind-share in recent weeks. Still, I am looking forward to the Social BPM TweetJam in tomorrow, on July 21, 11:45 Eastern time, and here is a refresher on recent posts on the topic. If you haven’t already, you really should read Marco Brambilla’s excellent post “ Social BPM: motivation and impact on the BPM lifecycle .” He enumerates 7 different objectives for using social technology. I particularly like his diagram on the various ways that social technology can mix with the BPM lifecycle — the diagram contributes at least 1000 words: Like the blind men and the elephant, people talking about Social BPM are often talking about completely different goals and effects, without any contradiction.
Social Media and Social Software are hot topics, and everyone seems to be pre-pending “social” to their favorite technology or methodology. So it is with Social BPM. I must say, I was surprised and slightly disappointed when I learned what the major analysts really mean by Social BPM. It means simply that the BPM development lifecycle is supported by social software.
Social business process management ( BPM ) is the use of social tools and techniques in business process improvement efforts. Social BPM adds social, or Web 2.0 , components such as wikis and social networking to more traditional components in BPM initiatives. Use of social BPM allows for more direct user interaction. The practice can also allow process teams to tap resources outside the company, encouraging a more collaborative , transparent approach to process improvement. The social BPM methodology is most often used in organizations with cultures based on openness and transparency -- for instance, agencies encouraging their constituents to contribute opinions and suggestions.
Seit knapp einem Jahr wird vornehmlich in englischsprachigen Fachforen über das Thema Social BPM diskutiert. Im Zusammenhang mit der zunehmenden Akzeptanz von sozialen Netzwerken im Unternehmenskontext schien es nur eine Frage der Zeit zu sein, bis eine Diskussion über die Verknüpfung von Prozessmanagement mit Ansätzen der unstrukturierten und fallbezogenen Kommunikation zwischen Prozessbeteiligten aufkam. Dies ist jetzt scheinbar erreicht. Sichtbares Zeichen sind BPM Anbieter, die meinen, ihre Produkte neben BPMN und Agile nunmehr auch mit Social BPM Funktionalitäten veredeln zu müssen.
Samantha Searle Research Analyst 5 years with Gartner 5 years IT industry Samantha Searle is a research analyst in the Business Process Management team, focusing on process governance and getting started in BPM. Previously, she worked as a research specialist for Gartner's Best Practices Council… Read Full Bio Coverage Areas: by Samantha Searle | November 15, 2011 | 1 Comment
Nov 16 2011 5:52PM GMT Posted by: Christina Torode BPM , business process management , business processes , CIO , social BPM Social business process management, or social BPM , promises to address the age-old problem of having a small group of business analysts or technicians create business processes, only to get pushback from frontline users. The team has good intentions, but the people actually involved in making the business process happen end up saying, “This isn’t how we do it,” or “This isn’t what we had in mind.” Employees end up reverting to the old way of doing business, and either all that business process improvement work goes down the drain or the BPM tools don’t get used.
Within the business process management (BPM) community, there is a lot of chatter about the rise of social BPM. On the face of it, the concept is pretty simple. Vendors such as Oracle are wrapping social media networks around their BPM offerings to foster collaboration. But Dr. M.A. Ketabchi, vice president of strategy at Progress Software , who was also CEO of Savvion when that BPM software vendor was acquired by Progress, says something more profound is starting to happen.
Jim Sinur Research VP 2 years at Gartner 42 years IT industry Jim Sinur is a vice president in Gartner Research after a short stint with a BPM vendor. Prior to that, Mr. Sinur was with Gartner 15 years and helped establish the BPI/BPM areas at Gartner and is considered a thought leader. His research and areas… Read Full Bio
I consider ‘Social-BPM’ as a combination of Social and BPM software an oxymoron. Social networking and BPM automation are at opposite ends of the human interaction spectrum. BPM flowcharts are decomposed complicated structures and social networks are complex adaptive systems. You can’t just use both and claim that one will improve other. Social is about live interaction and transparency and BPM is about control.
Early today, I came across a blog post by Gartner’s Jack Santos, Musings: The Amplification of Communication . Jack recites the maxim, “Sending a message does not necessarily mean it was received” and makes the case that people and the system become worse off for having tried and failed to communicate, “…one can only wonder when the whole trend will hit critical mass and collapse into a new dark age.” Social learning curve I can understand his arguments about appropriate use and the problems of duplication. As someone on the sending and receiving side of both traditional and the latest forms of media, I can tell you that it takes some getting used to.