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Blackchair

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Blackchair

Blackchair is a provider of voice, data and contact center services and solutions. CX DevOps Automation for Genesys, Avaya, Cisco. With over 14 years experience, partnering with Blackchair helps you boost innovation in speed and quality. Blackchair is a provider of voice, data and contact center services and solutions.

Cxuc Projects GIF. System Security GIF. Blackchair’s CX analysis services… Cloud Audit & Compliance - Blackchair. Tips To Optimise CX Project Management – Blackchair – CX/UC DevOps Automation. CX migration is one of the more complicated projects a contact center can undergo.

Tips To Optimise CX Project Management – Blackchair – CX/UC DevOps Automation

However, by investing in the right CX DevOps automation technology and adopting the right management techniques, it is possible to optimize the migration project to the point where it becomes a smooth process, one that stays within budget. Here are some tips to optimize CX migration to make it a more efficient operation. Optimizing CX project management Consider these steps when looking to optimize CX project management work. Continuous auditing The first step in CX migration begins well before the migration process itself.

Continuous auditing can help you discover changes made to the CX platform over some time. Clean up your legacy platforms At first, it might seem counterintuitive to clean up your legacy platform, but it makes sense upon further inspection. Cleaning legacy systems let you create a migration profile, which can help create a roadmap that can fastrack your transition to a new platform. UC Platform, Managers and CX Engineers : Blackchair. When migrating to a new UC platform, managers and CX engineers have to draw up plans for post-migration service.

UC Platform, Managers and CX Engineers : Blackchair

Part of the process is to write each business line from scratch due to the different architecture of the two platforms. This process is lengthy and often draws out the migration project, leading to delays and driving up costs. Blackchair: The Agile Cloud Migration Process, UC, CX platform : Blackchair. Agile cloud migration is a complex process, one that is best broken down into different steps.

Blackchair: The Agile Cloud Migration Process, UC, CX platform : Blackchair

While cloud providers can help, contact centres are largely better off working with a partner that can help facilitate their shift to another platform. Working with a different partner ensures smooth operations on the new UC platform, minimal disruption to work on the current platform, and secures data. A partner can facilitate the migration process and make it as cost-efficient as possible by performing several functions that include creating a migration profile. What is a migration profile? A migration profile refers to the technical, business, and human resource configuration that make up a contact center’s current CX platform.

Is your UC/CX infrastructure achieving the height of innovation? CX Project Management - Blackchair. Our seasoned Project Managers will have full responsibility for seeing a deployment through from start to finish.

CX Project Management - Blackchair

At the request of the customer, the team will provide updated timelines and detailed information about the status of the implementation and associated deliverables. Enterprise-wide technology projects are critical and at the forefront of CX. If properly managed, these projects can bring substantial benefits to your organization. If they are not properly managed, they will have a tremendous negative impact on your business and customer base. Managing and understanding the numerous risks associated with a technology project and program is a recipe for success. Blackchair’s project management team, packed with high quality skills and industry experience, will help you effectively enhance your project and program performance and increase the probability of their successful completion both on time and on budget.

CX Analysis - Blackchair. CX analysis is crucial to understanding and fixing the flaws in your omnichannel customer journey.

CX Analysis - Blackchair

If your customer sent you three different emails and called customer service twice to complete a task, would you know about it? Customers may be able to engage you on multiple levels, but if the experience is disconnected, discombobulated and defragmented, then it only hurts the customer experience (CX) and your reputation as a service provider. To solve this problem, you need to develop a detailed understanding of your unified communications model.

You need to understand the friction points in the CX experience and develop a measuring mechanism to gauge your system’ s success rate. Put simply, customer service is a data-driven exercise. How can Blackchair take your CX analysis to the next level? Blackchair provides a detailed data model for CX analysis. With a little assistance from Blackchair, you can take a single, unified view of communications across different channels. Cloud Audit & Compliance - Blackchair. Our senior consultants provide guidance to implement and manage a complete cloud audit for your enterprise and third-party cloud platforms.

Cloud Audit & Compliance - Blackchair

Blackchair can develop a sophisticated cloud audit system that can track changes, note who made the changes, compare the current state of the system with previous iterations and even rollback the changes if needed. Furthermore, you can analyse access permission by checking who has access and the set permissions if needed. DevOps Consulting - Blackchair. This service will deliver real DevOps optimization to any roll-out, merge, upgrade or routine business operation.

DevOps Consulting - Blackchair

At the completion of the 90-day program, Blackchair will commit to a minimum of 30% improvement in measurable efficiency over the 90-day service period. The first 30 days is focused on identifying and documentingtargeted automation opportunities. The second 30 days is designing work in process and application usage. The final 30 days is for tooling implementation and operational automation testing. The service brings our Spotlight Automation toolset and multivendor connectors to site, alongside a technical and services architect. We deliver tooling and expertise to help you group, package, assign and track work within your environment.