A help desk without a Service Catalog will not give users the information about the list of services and the time taken for the service delivery. Listen to Zylker on how they handle service requests the ServiceDesk Plus way! IT service catalog software. What is an IT service catalog?
An IT service catalog is a directory of all the services that an IT team offers its end users, with relevant information such as the expected duration of service delivery, the associated costs , and approvals . Service catalog can be of two types. Business service catalog - Lists end user facing IT services like provisioning of laptops, request for a new software, etc Technical service catalog - Back end IT services like server provisioning, software patching, firewall upgrades etc. ITSM service catalog - Customize pre-built service request templates to your needs. Service request management - Request for a service from user self service portal. Automate service delivery - Trigger the 5-stage service request approval process.