Listen to Zylker on how they handle service requests the ServiceDesk Plus way! IT service catalog software. What is an IT service catalog?
An IT service catalog is a directory of all the services that an IT team offers its end users, with relevant information such as the expected duration of service delivery, the associated costs , and approvals . Service catalog can be of two types. Business service catalog - Lists end user facing IT services like provisioning of laptops, request for a new software, etc Technical service catalog - Back end IT services like server provisioning, software patching, firewall upgrades etc.
ITSM service catalog - Customize pre-built service request templates to your needs. Service request management - Request for a service from user self service portal. Automate service delivery - Trigger the 5-stage service request approval process.