Knowledge Management (videos)
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The last presenter at the 2011 KM Singapor e event was Aw Siew Hoong (Ash) . Ash is Knowledge Advisor at Shell Global Solutions and in this role he oversees KM strategy development and implementation, and change management. In his presentation he shared with participants how Shell is addressing the issue of retaining tacit knowledge of its employees through the ROCK process. ROCK (Retention of Critical Knowledge) has been running since 2005 and basically it consists of a structured interview process. According to Ash, not all the tacit knowledge of Shell’s employees needs to be captured and ROCK starting point is to identify what’s the critical knowledge that needs to be retained and passed on. Once this critical knowledge has been identified, the process deep dives into the experience the person has and the tacit knowledge is brought to the surface.
KM Singapore 2011 » Blog Archive » ROCK – Retention of critical knowledge at Shell
In the second day of the 2011 KM Singapore conference Patrick Lambe from Straits Knowledge offered great insights on how organisations are often prone to follow negative patterns and take bad decisions, in spite of the talent of the individuals that form them. According to Patrick, organisations are subject to what he defines “programmed behaviours”: some patterns of behaviours are handed to us by our culture and pushed to us by the situation we are in. Patrick identifies some ‘tyrannies’ that determine negative pattern behaviours: amongst others, the tyranny of plans, of culture, and of infrastructure are often the cause of negative patterns. How to avoid this situation?
KM Singapore 2011 » Blog Archive » How do organisations produce ignorance and how to overcome this?
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