Putting the Customer at the Center of Every Conversation. You know the drill: Put the customer at the center of every conversation and every decision made by your company.
How many companies are really doing this? As I sometimes do, I'm going to put a slightly different twist on "customer at the center of the conversation. " It'll still make sense. I promise! Conseillers en informatique d’affaires. Ici, les personnes et leurs idées sont notre matière première.
Nos experts interviennent à la fois sur votre stratégie d’affaires et vos TI. L’innovation, c’est penser différemment pour atteindre vos objectifs. Les expertises variées de nos conseillers nous permettent d’intervenir de façon précise et spécialisée sur chacun des projets avec les meilleurs du domaine. De la vision d’entreprise à la gestion de projet, nous offrons des conseils stratégiques aux organisations pour les faire avancer dans la bonne direction avec les bons outils. Des EXPERTS à votre service Nouvelles Toutes les nouvelles Événements Tous les événements. Open Source Workflow & BPM software. Business process management, BPM, workflow automation software. Entreprise 2.0. Suite logicielle Social CRM. Etat de l’Art du CRM en 2012. How to search Google, Yahoo!, Bing, and Wolfram.
Turning Big Data into Mobile Subscriber Insights: How Mobile Operators can Capture, Retain and Grow their Subscriber Base. The Wisdom of Crowds. I was at a conference recently—CRM Evolution, in fact, which should give you some idea of print lag—and the same word kept turning up: crowdsourcing.
I'm familiar with it, and so are you—at least the concept of it. It's the idea of turning to a large group of interested individuals (typically customers, in the context of CRM) for inspiration, resources, or labor. The social technology explosion has made crowdsourcing not just a possibility, but a key piece of strategy. This wasn't an isolated instance. A few months previous, I'd been at another conference (it's what people like me do) where crowdsourcing was a common topic. We're just in the third paragraph of this column, and you're probably already thinking I'm visiting this topic late. The reason is that I feel like some people don't realize how awesome crowdsourcing can be, or how much a part of our lives it was even before it gained currency in the business world. Think of classic television programs. Have you ever been inspired? Real-time Audience Targeting Solutions, Interactive Marketing & Behavioral Marketing - Netmining.