Usability Consultants Recently, there has been heated discussion around whether we can actually create the experience users have with our products. Our take? Sure, experience is ultimately a personal response. However, we do believe in designing robust services that allow users to have a seamless end-to-end experience across multiple channels and touch points. When trying to consider multi channels and touch points, a service lifecycle is a useful tool.
Information Architecture Validation Software Take the guesswork out of information architecture with Treejack – the usability testing tool you can use to test your IA without visual distractions. Treejack helps you prove your site structure will work before you get into interface design. Tree testing is a usability technique for evaluating the findability of topics in a website.
News update: Johnny Holland will stop its activities, for now. We’ve all been there, when you are presenting your ideas and some know-it-all stakeholder says “well isn’t it better UX if you do[...] The Windows 8 platform is a good example of how we are transitioning into a new level of integrated and convenient service experiences. A[...] As UXers, we receive alot of feedback.
I love the TV show Myth Busters because it challenges what I think is true. In the show, popularly held myths are tested in an entertaining and somewhat scientific way. My favorite part of the show, other than the explosions of course, is when my beliefs turn out not to be true. This always keeps me open minded, and focused on reality. » Debunking the Myths of Online Usability Testing Johnny Holland
January 4, 2012 What is usability? How, when, and where to improve it? Why should you care?