Customer Service in Social Media - Search Engine Watch (SEW) I was lucky enough to catch a tweet on Twitter from Kami Watson Huyse of the Communication Overtones blog, which led me to a very interesting piece on the Trustworthy blog written by Kirk Skodis.
"The Undo Button" showed a Twitter conversation between a restaurant owner and a woman who had visited their establishment. Image Credit: Trustworthy Blog This blog post intrigued me to look further at both @BrasseriePavil and @BloomMaternity and see how they're utilizing Twitter. These accounts are active with their followers and have a decent base of active followers. Both actively hold real conversations (meaning they tweet out messages, reply to tweets, and retweet things they find interesting).
Three companies that get it right on Twitter - Computerworld Blo. Every time you turn a corner these days, someone is dispensing advice on "how to connect with your customers on Twitter.
" There are usually plenty of fancy words like "dialogue" and "communication" thrown in to make corporate Tweeting sound less onerous but let's face facts: it's still PR. Done correctly, however, marketing your product or service on Twitter can gain you new customers and make loyal fans out of the ones you already have. Here are three companies on Twitter that get it right. Comcast -- Few things provoke instant fury in customers like a cable TV or Internet outage. Since public communication happens on Twitter in near real-time, complaints about a company can spread like wildfire with very little effort. Five Ways to Use Twitter to Improve Your Marketing - ClickZ. Heidi Cohen | May 18, 2009 | 13 Comments inShare0 Marketing considerations and how to measure the impact of using Twitter.
