Interaction-Design.org. On Beyond Help: Meeting User Needs for Useful Online Information. Buy & download fulltext article: Abstract: It is well accepted that understanding the users and a thorough analysis of their goals and tasks is a prerequisite for usability. To produce a document, online information, or knowledge base that is truly usable, the designer and writer must also consider different user approaches to the information to create it in a form that meets those needs. The underlying technology must also be considered, as it affects the presentation of the information as well as the functionality available to users.
To meet user needs for useful online information, all these elements must be factored into the design—and technical communicators must master the skills necessary to make the right choices. Document Type: Research Article Publication date: May 1, 2001 More about this publication? Interpretive Discourse and Other Models from Communication Studies: Expandi... Libraries - Through the interface : a human activity approach to user interface design.