Consistent_In_Store_Experience. The Best In-Store Customer Experience in Ten Simple Steps — The Mind's Eye. Keeping a retail store looking spic and span is one of the most important tasks for managers and merchandisers.
Yet with faster turnover, store specific planograms and 24 hour shopping, there is more opportunity for standards to slip, just when they need to be at their highest. However, by taking a few simple steps, display specialists and store managers can ensure that their store looks as good as the day the displays were first implemented. The key to a great customer experience is making sure these steps are communicated swiftly and clearly to replenishment staff in store. But what is the most effective communication method to achieve compliance? Introducing The 6 Laws Of Customer Experience.
What Do Customers Want? Professor Kano Knows. I’m guessing that many of you weren’t sure what this post would be about given the title.
That’s because most people have never heard of Professor Noriaki Kano. But anyone who deals with customer experience (or product development) should definitely learn about his work. 10 Customer Experience Resolutions For 2011. What The Heck Is Customer Experience? Don’t Confuse Customer Service With Customer Experience.