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Onr_metrics_on_collab.pdf (application/pdf Object) Jivespace: Internal collaboration adoption metrics. Hey Karin, One thing I've noticed is that often community managers will refer to the total number of users or visitors to their site. This makes sense for external customer-facing sites as an absolute measure of adoption, but one of the cool things about internal communities from a measurement perspective is that you have a constrained population of potential users to draw from -- so you can express adoption in terms of a proportion (i.e. what percent of my total user base is actively engaged in the community). One simple approach is to use the metrics below to show a trend over time: 1. Capture the total number of employees who are eligble to participate in the community = Total Population 2. Track the number of new registrants ("New Registrations" report) and tally over time = Registered Population 3.

Active Population/Total Population = Penetration Active Population/Registered Population = Engagement In terms of what to expect -- hard to say. Cheers,dan. Enterprise 2.0 collaboration communities: measurement and metric. Many participants in the collaboration / Enterprise 2.0 world offer Kumbaya-style enthusiasm without showing concrete evidence of business value. As an antidote to this substance-free clamoring, Forrester analyst Natalie Petouhoff developed a data-driven framework that systematically measures business-oriented ROI in collaboration communities.

Related: Enterprise 2.0: The Kumbaya irony Natalie's report, The ROI of Online Customer Service Communities, presents an ROI model, discusses the business value and benefits, offers concrete examples, and raises a host of implementation obstacles and success factors. In contrast to less substantive Enterprise 2.0 discussions, where creating good feelings is the dominant theme, this research adopts a more structured and analytical approach.

Although Petouhoff focuses narrowly on customer service communities, many of her conclusions are easily adaptable to other Enterprise 2.0 collaboration deployments. This chart summarizes the primary costs: My take. Metrics. Web Site Content Unknown. Evaluation based research inc. 021510_Collaboration_Summit. Metrics-based research evaluation - Science - Thomson Reuters. Jive SBS Modules. Press Releases - Jive Software. Customers.