Net Promoter System Home - Bain & Company. Company: Hot topic chart. Company: Hot topic chart. Performance Improvement. Most companies recognize that not all customers are alike and offer different value propositions based on the preferences of various groups. Recently, that European utility and others have started to apply the same approach to their own employees. By grouping employees according to their needs, some companies have begun to tailor everything from terms of employment to incentives for different segments.
They’re improving financial performance, customer service and employee satisfaction—and reducing costs. The logic is simple: just as customers don’t fit neatly into a single homogenous group, employees are motivated by different factors that are often dictated by their stage of life or personal interests. By learning what motivates each group and offering a customized program that delivers what matters most, companies find that employees are willing to work more effectively and devote more discretionary thought and attention to their jobs. Boosting field performance. TCG Advisors. Deloitte CFO Signals™ Survey: CFO Optimism Plummets as Global Economic Woes Persist | CFO Signals | Chief Financial. Business Analytics | Adapt. Advance. Accelerate. Deloitte Makes Acquisition to Strengthen its End-to-End Analytics Portfolio of Services | Press Release.
NEW YORK, May 9, 2011 — Deloitte today announced it has purchased substantially all of the assets of Oco, Inc., a provider of enterprise-class software as a service (SaaS) business analytics solutions. This investment further demonstrates Deloitte’s commitment to the managed analytics marketplace. Financial terms of the deal were not disclosed. “More and more businesses are looking for both analysis and real insights gleaned from multiple sources without having to make significant investments in internal infrastructure and support,” said Jane Griffin, principal, Deloitte Consulting LLP and Deloitte Analytics leader.
“This acquisition enhances our ability to help further an organization’s existing business analytics and data management strategy. We can help businesses realize faster time-to-value through more immediate access to critical business data from disparate sources.” The acquisition complements and extends Deloitte’s managed analytics capabilities. By The Boston Consulting Group.