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Best Practice

"Leadership" has changed when a decentralized group of people can take down a government. "The Value Chain" has changed when the customer is no longer just the "buyer" but also a co-creator . "Human Resources" have changed when most of the people who create value for your organization are neither hired nor paid by you . http://blogs.hbr.org/cs/2012/03/stop_talking_about_social_and_do_it.html

Stop Talking About Social and Do It - Nilofer Merchant

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