Longing for a new age in KM. I missed the International Legal Technology Association (ILTA) conference, which wraps up today in Washington D.C.
So my thoughts are turning not only to envy, but also to some of my own KM thoughts mixed with those emanating from conference tweets. Too often Canadian law firms see KM as nothing more than a repository of documents and clauses: Matthew Parson’s so-called “information landfill.” And because KM is seen as nothing more than a landfill site, firms see KM as nothing more than a software solution to assist lawyers sift through the debris. What a terrible waste! But, what if firms took a different approach to KM? Maximizing Intranets for Corporate Communications. In September, I attended the 18th “Intranets for Corporate Communications” conference hosted by Federated Press.
Attendees and speakers were an interesting mix of marketing, corporate communications and knowledge management experts as well as intranet consultants. The focus of the two day course was on using intranets to better maximize internal communications, breakdown silos, motivate employees, promote organizational change and firm branding. The three themes that really stood out for me were the importance of an intranet’s usability, content and role in helping to communicate change through out an organization. Don Hameluck, a usability expert, talked about the winning formula for a successful intranet, which includes providing value and a satisfying and engaging user experience that keeps users coming back. Social Media versus Knowledge Management - Anthony J. Bradley and Mark P. McDonald.
By Anthony J.
Bradley and Mark P. McDonald | 9:27 AM October 26, 2011.