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Bijlage_3FebSamenvatting_Shopper_Behavior-Shopping2020-2635.pdf. The Curse of Enterprise Search and How to Break It. The Curse Got enterprise search?

The Curse of Enterprise Search and How to Break It

Try answering these questions: Are end users happy? How Loading Time Affects Your Bottom Line. Page loading time is obviously an important part of any website’s user experience.

How Loading Time Affects Your Bottom Line

And many times we’ll let it slide to accommodate better aesthetic design, new nifty functionality or to add more content to web pages. Unfortunately, website visitors tend to care more about speed than all the bells and whistles we want to add to our websites. Additionally, page loading time is becoming a more important factor when it comes to search engine rankings. Next week we’ll post our complementary article: “Speed Is A Killer – Why Decreasing Page Load Time Can Drastically Increase Conversions” to elaborate more on this topic. For now, please enjoy and share the infographic below. Shopper_Behavior_Rapport.pdf. Pwc-us-multichannel-shopping-survey.pdf. Can Live Chat Increase Conversions? I was recently conversing with a client who was unable to purchase a complete set of books on Amazon.com.

Can Live Chat Increase Conversions?

He was extremely frustrated that the website would only suggest one book at a time, when he knew that they should be sold as a set. He eventually abandoned his session on Amazon and purchased the set elsewhere online. The injection of a live chat system may have saved the sale in this example; it may also have prevented my client from sharing this negative experience with me. Lieberman03enduser.pdf. Learning from South Korea's mobile-retailing boom.

How much do South Koreans love their smartphones?

Learning from South Korea's mobile-retailing boom

Well, the country has the highest smartphone penetration in the world: more than two-thirds of South Koreans own one, compared with 47 percent of Americans, 57 percent of Australians, and 52 percent of Britons. South Koreans are also big users of their smartphones, with sales of goods purchased using mobile devices jumping more than fourfold since 2012 to about 10 trillion won, or $9.8 billion. This enthusiastic adoption has put the country at the vanguard of so-called omnichannel commerce, where physical stores and online shopping are complemented by mobile (m-commerce). The twitter practices of the top BigCommerce stores. Trends-in-the-photo-and-imaging-market-photokina-2012.pdf. When is shipping too fast? Order edit order cancel process. Today’s e-commerce sales have driven merchants to ship orders the same day.

When is shipping too fast? Order edit order cancel process

Shipwire is one of the few order fulfillment companies that has a Shipping Time Guarantee that includes same day shipping with money back guarantees. But is it possible that orders can be shipped too quickly? In this blog post we’ll discuss the impact of buyer errors on your business and explore this question. 40 Amazing Online Shopping and Ecommerce Statistics. Online shopping and ecommerce is a huge multi billion dollar industry and is expected to grow by 20% this year to $1.5 trillion globally.

40 Amazing Online Shopping and Ecommerce Statistics

Ecommerce is constantly changing and evolving with new technology and changes in consumer behaviour. It’s increasingly becoming more sophisticated and mobile. The new breed of simple to use ecommerce platforms like Selz has made it easier than ever before for entrepreneurs, artists and creators, or small business owners to take advantage of this explosion in selling online from a blog, website or online store. And because I am a numbers geek at heart, I thought you might find a list of the most important online shopping and ecommerce statistics at your fingertips useful and something to appeal to your analytical left brain.

3 Ways to Cancel an Online Order. You aren't going to need it. (YAGNI) Commitment Schedule. Files/articles/PlanningPoker-v1.1.pdf. Wed_1100_GA_IMPC_Fair.pdf. 5 steps to keep shoppers happy. 65% of shopping moments start mobile. Potential of Live Video Chat. Customer Touchpoints Identification. Every business wants to improve customer satisfaction, but unless you have your customer in mind at every touchpoint, there’s a chance you’re dropping the ball.

Customer Touchpoints Identification

You might always deliver a great product, on time, with a smile, but a wayward touchpoint like off-target advertising, billing mistakes, or an unwieldy website can scare customers off. Colors affecting purchases. B2B Mobile Use. We noted in our E-commerce Predictions for 2013 that B2B e-commerce companies lead B2C e-commerce companies in terms of revenue.

B2B Mobile Use

However, the B2B online shopping experience often comes up short in terms of a buyer’s expectations of immediacy and convenience. We also noted that mobile use will be a huge factor in e-commerce for the coming year. As B2B buyers increasingly become mobile shoppers, B2B software companies find themselves facing another optimization challenge. The problem of immediacy and convenience in a mobile setting leads 52% of users to say that a bad mobile experience makes them less likely to engage with a company. Putting these two trends together, creative agency Scott Design made the following infographic, showing how business customers use mobile for their business needs.

Shopping Cart Abandonment. 155inShareinShare An average of 67.75% of all online shopping carts are abandoned according to Baymard Institute, an independent web research company.

Shopping Cart Abandonment

Think about that for a second, for all of the work you’ve spent optimizing landing pages, pricing strategies, and perfecting your information architecture, just about 7 out of every 10 people are going to stop at the finish line. How depressing. What’s worse is that number, 67.75% is an average of 21 different studies on cart abandonment, taken over the last 8 years. In Q1 2013 the average shopping cart, basket and booking abandonment rate among top 200 retailers was 73.6% (up from 70.7% in Q4 2012).

The truth is, from $1.2 Billion lost in 2009, to $9 Billion in 2011, the amount of money lost due to cart abandonment has been climbing rapidly over the last few years. According to Forrester Research, the estimated total of annual abandoned shopping cart revenue will reach $31 Billion dollars. Why Cart Abandonment Happens image source image source.