Get feedback/support queries and conduct short targeted surveys from visitors on your website - WebEngage. Choose A Plan That Fits Your Needs. Chat Agents are members of your team who can chat with your visitors. Each agent account is associated with an email address. Extra agents are $25 per month per additional agent, and there’s no limit! So add as many as you need. With a click of a button, (okay, two buttons) transfer a chat to another agent, support tier, or department. Our real-time dashboard provides overview information to your team leads to help them manage response time and keep an eye on chat volume. Set your team’s hours and schedule, then offer visitors different contact options when they’re offline.
These persistent chat rooms and 1-to-1 secure chats ensure that your team is always connected and always on the same page. Sort your agents into separate tiers. Multi-login and user roles Share access and control user permissions within your team. For big teams who need the extra flexibility, the Premier plan lets you set up multiple administrator accounts. See a few customization examples here. No software to install. Choose an appropriate plan. / UserEcho. How does the 15-day free trial work? The 15-day trial provides you with a test any of our paid service plan. The 15-day trial is absolutely free - no billing information is required. At the end of the 15-day period, we will automatically limit your subscription to the free package, unless you've made payment to stay with the paid plan. Special offer? If you're a nonprofit, civic or government entity with aims to benefit society with your project, we will be happy to review your project and offer special pricing.
What do you mean, who is an agent? An agent is any individual who is granted rights to moderate feedback forums, respond to support tickets, manage your knowledge base, and change site settings. How do I pay for UserEcho service? You can pay monthly or annually via credit card. Additional functionality Feel free to ask us for additional functionality or special features on our support community. Do you have a free plan? Only need the basics? Up to 45% of leads convert! - Kampyle. Concept Feedback | Get Expert Website Feedback and Increase Conversions. Get Satisfaction | Customer Community Software - Love your Customers. UserVoice - Customer Feedback and Helpdesk Solutions. Help Desk Software | Support Ticket System | Zendesk.com.
SuggestionBox.com — Customer Feedback Management Solution & Community Collaboration Platform.