Abir Ahmed
Abir Ahmed is a digital strategist who enjoys reading, writing and learning about new technologies, content generating, and the Internet. Also he is pretty good in AAA gaming!
7 Proven Ways to Attract and Keep Repeat Customers. Where do you invest most of your business resources and time?
Many businesses, unfortunately, spend most of their valuable resources by focusing on acquiring new customers. 8 Proven Ways to Improve Engagement for Virtual Fairs & Trade Shows. Restrictions on mass gatherings and social distancing have become the new normal due to the unfortunate outbreak of the COVID-19 pandemic.
According to a survey, the pandemic outbreak has led to 87% event cancellations and 66% postponed events. But thanks to the evolution of technology, customers can experience an almost-real yet virtual exhibition experience right from the comfort of their homes. In fact, nearly 60% of event professionals have pivoted towards an online event experience due to the impact of the pandemic.
All major event management companies, event exhibitors, and trade show organizers have adopted a digital-first approach to cope with the COVID-19 situation. Customer Experience for Healthcare: Why It Matters? The healthcare industry has one of the worst reputations when it comes to customer experience, and stats are proof of that.
Almost 47% of consumers are unhappy with their healthcare experience, and a vast majority feel that healthcare organizations are focussed more on industry needs than the needs of consumers. But the times are changing now. Healthcare providers have realized the importance of a patient-centric approach and how it can result in a higher customer lifetime value (CLTV). With the advent of digital innovations such as the Internet of Things (IoT), Big Data, Artificial Intelligence (AI), and Machine Learning (ML), the healthcare industry has a new outlook for customer experience. 16 Different Types of Customers and How to Approach Them. Do you know that 50% of customers pick your competitors over you because your competitors seemed more relevant and satisfied your customers’ needs better?
But why do your customers feel unsatisfied and that your services are irrelevant? The most prominent answer is that you are handling different types of customers in the same way. If you’re not strategically segmenting your customers and handling them accordingly, things are going wrong. And if you continue to do so, you are bound to lose tons of loyal customers and a big chunk of your sales. Each of your customers types massively differs from other customers in many ways. What are the types of customers? 15 Examples of Canned Responses to Speed Up Customer Service. While many businesses have been pondering the secret to customer happiness, they miss out on one of its important aspects i.e. real time assistance.
Not getting instant responses is one of the key reasons for customers’ frustrations. 25 Best Lead Generation Tools to Grow Your Business in 2020. Lead generation is one of the important aspects of every business be in B2B and B2C.
Without a good lead generation program, businesses face challenges to increase sales conversions. HubSpot says, “61% of marketers say generating traffic and leads is their top challenge”. Hence, businesses need to depend on lead generation tools as it aids in generating traffic to websites where they capture more qualified leads. Having the right lead generation platform not only drives traffic but also helps in acquiring new customers which in turn increases business revenue.
Implementing a single tool to generate leads is not enough. 15 Actionable Ways to Reduce Shopping Cart Abandonment Rate. Shopping online can generate some interesting habits.
Can you imagine walking into a brick and mortar store, grabbing a shopping cart, filling it with items, and then remembering you had to be somewhere else and just leaving your shopping cart there and walking out? Shopping cart abandonment costs e-marketers about 2 to 4 trillion per year. Given the large economic impact, cart abandonment solutions are becoming a priority for eCommerce marketers. 15 Practical Tips to To Increase Your Website Conversion Rates. Have you ever landed on a website and immediately felt confused?
Did the copy & design fail to inform you who the company was, what they sold, or why you should buy from them? This terrible user experience is the result of a poor branding strategy or a lack of a brand in the first place. If you want your company to be successful in the modern marketplace, you have got to have a professional website with a good knowledge of website conversion rates. It represents your brand and acts as the backbone of your business by supporting all the digital marketing efforts.
Having a strong brand and communication strategy can position your business competitively in your industry. As both are interrelated it is vital to focus on increasing website conversion rate. Here are some staggering stats that validate improving website conversions is crucial. A typical website conversion rate is about 2.35% on average. What is website conversion rate? 10 Practical Ways to Improve your Online Customer Service. A business with a great quality product that captures a niche in the market but fails to appease customers can never be successful.
Newvoicemedia says, “U.S. companies lose more than $62 billion annually due to poor customer service.” 8 Proven Strategies to Improve Your Net Promoter Score (NPS) Customer experience (CX) has now become the key decision criteria of the buyer’s journey.
Brands with superior customer experience bring in 5.7 times more revenue than competitors that lag in customer experience. Net Promoter Score (NPS) is an important KPI and a benchmarking tool for customer satisfaction. The NPS method provides insights about customer loyalty by measuring customers’ willingness to recommend a business to a friend or acquaintance. An average NPS increase of 7% correlates on average with a 1% growth in revenue. 12 Key Live Chat Metrics & KPIs to Measure Agent Analytics. 30 Positive Phrases, Words and Empathy Statements for Customer Service. Words are incredibly powerful for handling clients’ conversations as businesses often can truly either make or break customer service experiences. Using the right empathy statements and phrases for customer service makes all the difference between a poor or delightful experience. According to the Empathy Index, “Empathy is more important to a successful business than it has ever been, correlating to growth, productivity, and earnings per employee.”
It is not possible for businesses to provide 100% effective solutions all the time. But what they provide is the best empathetic words in all the points of interaction to deliver a positive experience. 12 Successful Welcome Message Examples for Customer Onboarding. A positive first impression is a vital start to forging a strong relationship with potential customers. Welcome messages act as a great strategy to be a part of the customer journey, understand them more, and provide better understanding of taking the next action to use the product successfully.
“Users who receive a welcome message show 33% more engagement with the brand.” A warm welcome message for the customers gives a sense of caring and makes them feel appreciated. 12 Customer Service Etiquette You Should Follow. Great customer service is all about focusing on treating customers well and exceeding their expectations. Following such approaches help businesses to engage customers and build strong relationships. American Express says, “68% of customers believe the key to great customer service is a polite customer service representative”. Irrespective of your business, excellence in customer service etiquette can distinguish you and give you the edge over your competition. 20 Customer Service Tips and Tricks to Deliver Outstanding Experience in 2020. What could be great ways to increase retention and make every customer interaction a delightful experience? The answer is simple – to follow the best customer service tips & examples to deliver excellent sales and support assistance.
Accenture says, “$1.6 trillion is lost by companies in the United States due to customers switching as a result of poor customer service”. How to Identify Customer Journey Touchpoints (and Why It's Important) In the hypercompetitive markets, understanding the customer preferences to interact with your brand is imperative. The Essential Guide to Use Chatbots for Lead Generation. Artificial Intelligence (AI) is now being widely used to digitally transform businesses and automate their processes.
How to Build Customer Experience (CX) Strategy (with Examples) The rise of digital transformation has brought a much more informed customer base with higher expectations. Modern day businesses must prioritize having a strong digital customer experience (CX) strategy as the key differentiator to woo their customers.create As per the Walker study, “By 2020, customer experience will overtake price and product as the key brand differentiator.” Chatbot vs Live Chat: The Pros & Cons for Your Business.
Artificial intelligence (AI) has transformed the way businesses interact and engage with customers. What are Customer Complaints? Why are They Important for Business? How Chatbots are Transforming Customer Service with AI. Artificial Intelligence (AI) has been a driving force across different business functions, be it customer service, sales or marketing. 12 Actionable Strategies to Improve Customer Satisfaction in 2020. Customers should be the focal point of every business. In the competitive marketplace, new businesses are springing up and the power is solely in the hands of customers to choose the brand, which is why understanding customer satisfaction is critical to ensure your long-term success.
McKinsey reports say, “70% of the customer’s journey is based on how the customer feels they are being treated”. How Live Chat Improves Customer Experience (with Examples) 5 Social Media Lead Generation Strategies to Implement for 2020. Social media might not be the first thing that will strike your mind when you hear the term ‘lead generation’. But it should be. Social media delivers measurable results in sales, leads, and branding. It offers businesses great ROI, enabling them to reach a broader audience at a minimal cost. 10 Proven Strategies to Manage and Exceed Customer Expectations. Doing groundwork to achieve business success without winning over your target audience is close to impossible, which is why understanding customer expectations is crucial.
Your marketing strategies should greatly focus on consumer expectations. 10 Proven Ways to Build Life Long Customer Relationships (and Why it's Important) How to Measure Customer Satisfaction in 8 Easy Ways (Methods & Metrics) 7 Examples of Bad Customer Service Experience (And How to Fix Them) What is Co-browsing and How Co-browsing Works? 14 Real Life Chatbot Examples to Implement your Bot Strategy. 15 Practical Lead Generation Ideas and Strategies to Implement in 2020. Top 9 Contact Center Trends to Watch Out in 2020.
9 Proven Strategies for Effective Customer Service Communication. Voice Call and Video Chat Software for Live Customer Support & Sales. 14 Ways How Live Chat is Changing Customer Service Game. 8 Excellent Examples of Customer Relationship Management (CRM) Artificial Intelligence (AI) Chatbots for Customer Support and Sales. Live Chat Plugin for Websites. Live Chat for Customer Service & Help Desk Support. Live Chat Widget for Websites & Apps. Customer Engagement Platform and Software. How to Implement your Live Chat Strategy to your Business? 8 Best Customer Experience Examples and Practices to Inspire your Brand. 9 Ways for Achieving your First Contact Resolution with Live Chat Support. 10 Tips on How to Successfully Onboard Live Chat Agents. Top Customer Experience Mistakes That is Hurting Your Business.
Live Chat for Sales & Lead Generation. Top 16 Live Chat Tips for Effective Customer Service with Examples. Best Live Chat Software for Websites & Apps. 15 live chat best practices for customer support that work.